Accessibility Statement & Commitment

Our Commitment to Accessibility

Priority Garage Doors is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to information and functionality for all our users.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, which are part of the accessibility standards referenced in the Accessibility for Ontarians with Disabilities Act (AODA) and other provincial accessibility legislation across Canada.

These guidelines explain how to make web content more accessible for people with disabilities, including:

Visual impairments (blindness, low vision, color blindness)
Hearing impairments (deafness, hard of hearing)
Motor impairments (limited fine motor control, paralysis)
Cognitive impairments (learning disabilities, memory issues)

Accessibility Features

Our website includes the following accessibility features:

Navigation and Structure

Clear and consistent navigation throughout the site
Descriptive page titles and headings
Logical tab order for keyboard navigation
Skip-to-content links for screen reader users

Visual Design

High contrast color schemes for better readability
Resizable text up to 200% without loss of functionality
Alternative text for all meaningful images
Clear visual focus indicators for interactive elements

Content Accessibility

Plain language and clear instructions
Descriptive link text that makes sense out of context
Form labels and error messages that are clearly associated with form fields
Captions and transcripts for video content (when available)

Technical Features

Keyboard accessibility for all interactive elements
Screen reader compatibility
Compatible with assistive technologies
Responsive design that works across different devices and screen sizes

Known Limitations

While we strive for full accessibility, we acknowledge that some areas of our website may not yet meet all accessibility standards. We are actively working to address these issues:

Some older PDF documents may not be fully accessible
Third-party embedded content (maps, forms) may have accessibility limitations
Some complex interactive features are being updated to improve accessibility

Ongoing Efforts

We are committed to continuous improvement and regularly:

Conduct accessibility audits and testing
Train our team on accessibility best practices
Update our website based on user feedback
Work with accessibility consultants and disabled users
Stay current with evolving accessibility standards and technologies

Third-Party Content

Some content on our website is provided by third-party services (such as Google Maps, social media widgets, or payment processors). While we cannot control the accessibility of third-party content, we:

Choose providers that demonstrate accessibility commitments
Provide alternative ways to access the same information or functionality
Advocate with our vendors for improved accessibility

Assistive Technologies

Our website is designed to be compatible with:

Screen readers (JAWS, NVDA, VoiceOver)
Voice recognition software
Keyboard-only navigation
Screen magnification software
Alternative input devices

Alternative Access Options

If you encounter accessibility barriers on our website, we offer alternative ways to access our services:

Phone Support

Call us at during business hours for:

Service requests and appointments
Information about our services
Assistance with any website content

Email Support

Email us at info@prioritygaragedoors.ca for:

Detailed service information
Appointment scheduling
Accessible versions of documents
General inquiries

In-Person Support

Visit us at 35 Bluegrass Drive, Kanata, ON K2M 1G2 for face-to-face assistance with our services.

Feedback and Complaints

Your feedback helps us improve accessibility. If you experience any accessibility issues or have suggestions, please contact us:

Accessibility Feedback:

Phone:
Email: info@prioritygaragedoors.ca
Mail: Priority Garage Doors, 35 Bluegrass Drive, Kanata, ON K2M 1G2

When reporting accessibility issues, please include:

The specific page or feature you were trying to access
The assistive technology you were using (if any)
A description of the difficulty you encountered
Your contact information for follow-up

We aim to respond to accessibility feedback within 3 business days and will work with you to resolve any issues.

Compliance with Canadian Accessibility Laws

We are committed to complying with applicable accessibility legislation, including:

Accessibility for Ontarians with Disabilities Act (AODA) – Ontario
Accessibility Standards for Customer Service – Various provinces
Canadian Charter of Rights and Freedoms
Canadian Human Rights Act

Updates and Improvements

We regularly review and update our accessibility practices. This statement will be updated to reflect any changes in our accessibility efforts or website functionality.

Contact Information: Priority Garage Doors
35 Bluegrass Drive, Kanata, ON K2M 1G2
Phone:
Email: info@prioritygaragedoors.ca
Website: prioritygaragedoors.ca

Accessibility Statement & Commitment

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