Policy
Priority Garage Doors (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website prioritygaragedoors.ca or use our services.
Personal Information You Provide
- Contact Information: Name, address, phone number, email address
- Service Details: Property address, garage door specifications, service history
- Payment Information: Billing address, payment method details
- Communication Records: Messages, service requests, feedback
Information Automatically Collected
- Website Usage: Pages visited, time spent, browser type, IP address
- Cookies and Tracking: Website preferences, analytics data
- Device Information: Mobile device type, operating system
We use your personal information to:
- Provide Services: Schedule appointments, perform repairs, process payments
- Communication: Respond to inquiries, send service updates, provide quotes
- Business Operations: Maintain service records, improve our services
- Marketing: Send promotional offers and service reminders (with your consent)
- Legal Compliance: Meet regulatory requirements and protect our rights
We may share your information with:
Service Providers
- Payment processors for billing
- Scheduling software providers
- Parts suppliers (when necessary for service)
- Professional advisors (lawyers, accountants)
Legal Requirements
- When required by law or court order
- To protect our rights or property
- In emergency situations for safety purposes
We do not sell your personal information to third parties for marketing purposes.
Under PIPEDA (Personal Information Protection and Electronic Documents Act) and provincial privacy laws, you have the right to:
- Access: Request copies of your personal information we hold
- Correction: Ask us to correct inaccurate information
- Withdrawal: Withdraw consent for marketing communications
- Deletion: Request deletion of your information (subject to legal requirements)
- Portability: Receive your information in a common format
- Complaint: File a complaint with the Privacy Commissioner of Canada
We protect your information through:
- Secure servers and encrypted data transmission
- Access controls limiting who can view your information
- Regular security audits and updates
- Secure disposal of physical and electronic records
- Staff training on privacy protection
We retain your personal information for:
- Service Records: 7 years (for warranty and tax purposes)
- Marketing Communications: Until you unsubscribe
- Website Analytics: Up to 24 months
- Payment Records: As required by law (typically 7 years)
Types of Cookies We Use
- Essential: Required for website functionality
- Analytics: Google Analytics to understand website usage
- Functional: Remember your preferences and settings
- Marketing: Track advertising effectiveness (with consent)
Managing Cookies
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Our website may use:
- Google Analytics: Website traffic analysis
- Google Maps: Location services
- Social Media Widgets: Facebook, Instagram integration
- Payment Processors: Secure payment handling
These services have their own privacy policies, which we encourage you to review.
What We Send
- Service reminders and maintenance tips
- Promotional offers and seasonal discounts
- Company updates and new service announcements
Your Choices
- Opt-out: Unsubscribe links in all marketing emails
- Preferences: Choose which types of communications you receive
- Contact Us: Call or email to update your preferences
International Data Transfers
Some of our service providers may store data outside Canada (primarily in the United States). We ensure appropriate safeguards are in place to protect your information.
Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated through:
- Website notification
- Email to existing customers
- Updated “Last Updated” date
Privacy Officer: Priority Garage Doors
Address: 35 Bluegrass Drive, Kanata, ON K2M 1G2
Phone: +1 343 883-4477
Email: info@prioritygaragedoors.ca
For privacy-related inquiries or to exercise your rights, please contact us using the information above.
